Conflict Resolution

In today's complex world, conflict is inevitable. Conflict isn't necessarily bad or wrong - it means people have new or different ideas, opinions and outlooks - things that are crucial to a vital and profitable organization. However, conflict can make people uncomfortable, unproductive and resentful. If not handled properly, it can negatively impact morale as well as an organization's bottom-line. If conflict is managed productively and positively, it can lead to creativity, growth and profitability.

The purpose of this class is to present effective problem solving techniques and strategies to work successfully through conflict. This course provides participants the opportunity to practice these skills through a highly interactive set of learning activities.

During the program participants will:

  • Learn to use a 6 step process for conflict resolution
  • Generate creative options and alternatives
  • Determine when to walk away from a situation and when not to
  • Move steadily toward closure in a way that minimizes uncertainty, avoids unpleasant reactions, and produces workable agreements
  • Avoid the common traps that lead to escalation

This program will enable participants to:

  • Ask questions skillfully
  • Use independent standards to reconcile conflicting interests while avoiding a contest of will
  • Disentangle people problems from substantive ones bullet Use active listening to deal with interpersonal conflict

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"We all boil at different degrees." Ralph Waldo Emerson